Operations

People - the winning team

Being a service led organization we believe that our people are our driving force for business. We strive to develop an optimal work force suited to our business needs. This is achieved through a careful recruitment process and rigorous training of people before they are put into full time responsibilities. The group has more than 150 people working with it in various capacities.

The group has a flat hierarchy with manpower organized in such a manner that critical functions like sales and operations are dedicated while support functions like administration are shared for all business lines. Each line of business is looked after by a business unit comprising of sales and operations teams. The sales and operations heads report to the Director overseeing the business operations.

Processes - putting it together

As a group, we have created a system and procedures to serve our consumer with utmost care. Processes stem from the marketing and distribution goals of our principals and an insightful understanding of the business. We plan our systems and structures to allow a seamless working relationship with our business partners. Planning is followed by resource allocation and effective monitoring through well defined reports.

Adds to Quality Service

The people and the infrastructure are coordinated through well defined processes to serve the mission of quality service. They facilitate us to maintain the highest levels of service to our clients every week with adherence to rigorous service standards.


 

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